Point Blank
Mental Health Counseling

Specializing in first responders, other public safety employees, military (active and retired), and ER personnel.

About Karoline Crawshaw

MSc, LPC (AZ), LIAC (AZ), LMHC (NY)

Karoline Crawshaw is a licensed mental health counselor in New York and Arizona, specializing in PTSD, trauma, and stress-related conditions in first responders, active-duty military, and veterans. She provides evidence-based trauma therapy, including EMDR, for individuals working in high-risk, high-stress professions throughout New York State and Arizona.

Originally from Germany, Karoline moved to the United States in 1999 to pursue a career in behavioral science. After earning her Master’s degree in Community Counseling, she worked in an agency setting treating court-ordered and high-acuity cases. During this time, a ride-along with the Tucson Police Department became a pivotal experience that shaped her clinical focus and commitment to serving first responders.

Karoline later founded Point Blank Mental Health Counseling PLLC to provide specialized trauma-informed care for police officers, firefighters, EMS, corrections, active-duty service members, and combat veterans. In 2025, she relocated to Rochester, New York, where she offers in-person therapy, including EMDR therapy in Rochester, NY, as well as secure telehealth services in New York State and Arizona.

Her practice is dedicated to supporting public safety professionals and veterans in processing trauma, reducing PTSD symptoms, and restoring resilience, clarity, and emotional balance.

Licenses & Credentials

  • LPC (Licensed professional counselor) (Arizona)
  • LIAC (Licensed independent addiction counselor) (Arizona)
  • LMHC (Licensed mental health counselor) (New York)
  • NCC (National certified counselor)
  • NCFC (National clinical forensic counselor)
  • AMTP (Anger management treatment professional)
  • CCTP (Certified clinical trauma professional)
  • Creator of an 8 hour THC education workshop based on Oro Valley Magistrate Court’s specifications
  • Presenter at the 2017 Southwest Behavioral Health Conference (Topic: Moral Reconation Therapy for substance use). Co-presenter Allarah laVelle
  • Co-presenter at the 2019 ASU Public Safety and Behavioral Health Summit. (Topic: Below 100 Short Version and Lessons Learned). Main presenter: Captain Benjamin Buller, Department of Public Safety
  • Creator and presenter of a Communication Workshop designed for hostage negotiation
  •  Women of Distinction Honor Award 2022
  • Volunteered for TPD
  • Licensed to provide therapy in New York and Arizona, including secure telehealth services

Services

• PTSD and trauma therapy for first responders, military, and veterans
• EMDR therapy for trauma, cumulative stress and more
• In-person counseling in Rochester, NY
• Telehealth therapy in New York State and Arizona

Treatment Issues/Approach

Treatment Issues​

PTSD (Posttraumatic Stress Disorder)
Acute Stress Disorder
Stress
Anxiety
Sleep issues
Depression
Anger
Self-Esteem
Relationship Problems
Work-Life Balance
Substance Use/Other addictions
Boundary Problems and More

Therapy Approach Offered

For Posttraumatic Stress Disorder (PTSD) only:

  • Cognitive Processing Therapy (CPT)
  • Prolonged Exposure (PE)

Both approaches are mainly used by the VA.
EMDR (Eye Movement Desensitization and Reprocesssing)
EMDR 2.0
CBT (Cognitive Behavioral Therapy)
CBT-I (For insomnia)
SFBT (Solution-Focused Brief Therapy)
Person-Centered
Elements of other approaches as needed

Insurances Accepted

  • Aetna
  • Carelon Behavioral Health
  • Cigna/Evernorth and Cigna Medicare
  • Geha
  • Martin’s Point 
  • Meritain 
  • Optum, Oscar, Oxford
  • Quest
  • TPN/Unyte
  • Tricare East (through Telemynd)
  • Tricare West
  • Triwest 
  • UMR
  • United and United Medicare
  • Western Highmark
  • In process: BCBS, Anthem, MVP

I am also a provider for many different EAP programs.

No Surprises Act

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

Schedule a Session:
Email, text, or fill in the form

In person/video:
95 Allens Creek Rd, Ste 1-324
Rochester, NY14618

​OR

​Video only:
in Arizona

Email: kcrawshaw@pointblankcounselingpllc.com
Tel: (520) 784-9385
Fax: (585) 625 0175

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© 2025 by Point Blank Counseling PLLC.